Dynamics 365 Business Central Capabilities

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Adapt as your business grows

Take your business on the go

Work wherever your business takes you, with full capabilities on desktop, tablet, or mobile, on-premises or in the cloud, across Windows, Android, and iOS devices.

Rapidly deploy either in the cloud or on-premises

Remove organizational silos with one comprehensive solution that runs where you need it, offering the same user experience and rapid deployment, go-live, and onboarding in the cloud or on-premises.

Be ready for growth

Scale and perform as you grow using modern technologies built on the Microsoft cloud, such as machine learning, IoT, and mixed reality, to help you adapt to market dynamics.

Store and transmit data across your systems

Take control of your mission-critical business data and help protect it from unauthorized access with automatic Microsoft datacenter encryption.

Extend the solution with industry-specific apps

Get purpose-driven extensions from the Microsoft AppSource business applications marketplace to meet your unique vertical or business-specific requirements.

Tailor the software to your needs

Deliver exceptional customer service

Ensure a smooth transition from sales to service

Automatically register shipped goods as service items and keep the required details in one place so both sales and service teams can respond quickly to inquiries.

Track customer returns and repairs

Offer full replacements or simple repairs, with parts and labor charges in one service order. Boost loyalty by providing spare equipment to customers awaiting service.

Live up to your service promises

Work smarter and faster

Get insights within the flow of business

Access business intelligence when and where you need it, with real-time dashboards and KPIs for each user role.

Drive continuous process optimization

Improve outcomes and productivity with real-time system suggestions, based on historical data, to guide employees through workflows.

Automate workflows and processes

Optimize performance using easy-to-create workflows, audit trails, enterprise-level security, and AI.

Activate financial and business insights

Take control of financial data

Expand into global markets

Accelerate financial closing and reporting

Maximize financial visibility

Accelerate sales processes

Prioritize leads based on revenue potential

Keep track of customer interactions and get guidance on the best upsell, cross-sell, and renewal opportunities throughout your sales cycle.

Offer flexible pricing and discounting

Create flexible pricing and discount structures for individual customers and groups of customers.

Deliver on promised customer outcomes

Track customer agreements to quickly access details about prices, discounts, delivery dates, product availability, and fulfillment status.